Jesse N

On the day of a snowstorm, I woke up to no heat on my first floor. This was not something you want to experience on a Saturday morning, especially with a toddler. I sent a message to EML, who responded to me almost right away. They were upfront with costs, including the weekend fee, which I was fine with. Ed came over, diagnosed the situation with my furnace quickly, and in the nick of time managed to call into a store in Waltham and purchase a replacement motor, the LAST one they had in stock, JUST as they were closing. He left to pick it up, returned to fix my furnace and replace the part, and that was it. The response time was exceptional, and the service was 5 star. Ed’s sense of urgency really impressed me. He could have left for the day and returned some other day to do the work, but this urgency was the difference between having my heat restored right away, to having to wait another day or 2 in a cold house. I can’t thank him enough. This company has created a customer for life.